Mail Error Interferes with Child Support Payments

A mailing snafu in Naples has thousands of people calling the Collier County Clerk's office in concern. About 50,000 child support billing coupons were sent out in error to Florida residents, even those who had closed or old cases.

The error began at the company responsible for handling the state's child support disbursement unit, which is a part of the Department of Revenue. ACS, a Xerox company, sent out a memo to state and local offices explaining the problem and advising them to tell concerned callers to simply throw the coupon away. It turns out that an employee switched out an old file for the correct one, an action which led to thousands of old child support cases being temporarily reactivated.

This simple mistake is likely to cost ACS as much as $20,000 to fix.

If you believe that there is an error regarding your child support payments, contact us to discuss your situation with an understanding Jacksonville family lawyer who can help.